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Shop Online at Kites.land: Understanding Our Return, Refund, and Money-Back Policies
Understanding Our Refund Policy
At Kites.land, we want you to shop online with confidence. We believe in our products and their quality. However, we understand that sometimes, things may not go as planned. That's why we have a clear and fair refund policy.
When Can You Request a Refund?
You can ask for a refund within 30 days of your purchase. The item must be unused and in the same condition as when you received it. It must also be in the original packaging.
How to Apply for a Refund
First, email us at support@kites.land. Include your order number and the reason for the refund. Then, send the item back to us. Once we get it, we'll inspect it and process your refund.
Refunds for Sale Items
Please note that for sale items are not eligible for a refund. Only regular priced items can be refunded.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Looking for a shop near me?
If you prefer to return your item in person, find our nearest store using our store locator. Our staff will be happy to assist you with your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kites.land.
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